Initial Posting Date:

01/07/2025

Application Deadline:

01/26/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Support Specialist (Human Services Specialist 1) Bilingual Required English & Spanish

Job Description:

Bilingual Required: English & Spanish

To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay.

Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Oregon Eligibility Partnership and facilitate access to vital services that foster equity and well-being.

As a Support Specialist, you will work in-person in The Dalles Branch assisting Oregonians. This position is not eligible for a remote schedule.

Summary of Duties

As a Support Specialist (Human Services Specialist 1), you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.

• Assisting Oregonians through a trauma informed lens.

• Providing support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

• To qualify for this position, you must be bilingual in Spanish and English. AND

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.

• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Experience in a reception/front desk setting responding to questions timely.

• Demonstrated adaptability shifting your frame of reference throughout the day to adeptly respond to the diverse and emerging needs of individuals and families.

• Experience completing technical and detailed work with a history of high-level accuracy.

• Experience communicating decisions, rules, regulations, policies, or procedures (technical information) in a non-technical way to people of diverse backgrounds and situations.

• Ability to work objectively and in a supportive way with people from a variety of cultures experiencing emotional and financial stress.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

• Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

• Experience high volume of computer work, using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

• This position works in the store front office and is not a remote position.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• May require a valid driver’s license or other acceptable method of transportation (when ADA accommodations are needed).

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

• Email: yvette.c.medford@odhs.oregon.gov

• Phone (call or text): 541-709-0306

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