Prospective candidates will have the opportunity to work alongside passionate caregivers and provide patient-first healthcare as a Support Specialist II for the employer. The employer is recognized as the No. 4 hospital in the nation, according to the U.S. News & World Report. As a member of the employer team, you will receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Job Responsibilities:
- Provide technical support remotely to facilitate First Contact Resolution and Provisioning to patients, caregivers, and physicians.
- Provide feedback and Subject Matter expertise for in-scope documentation.
- Serve as a mentor for existing employees and oversees new hire onboarding.
- Apply understanding and knowledge of information systems products and services to assist internal users.
- Identify, investigate and research user questions and problems as well as recognize, research, isolate and resolve information systems problems.

Requirements:
- Associates degree related to Information Technology, Healthcare
- Bachelor’s degree preferred
- Minimum 3 years’ experience supporting an information technology environment or hands-on clinical work setting with three years of which is in a Customer Service/Service Desk experience in a high call volume Call Center
- Technical position: Knowledge of current Microsoft desktop and OS / server operating systems, Active Directory and Remote Utilities such as: (Altiris, PC Anywhere and Microsoft RDP).
- Clinical position: Experience in a Clinical setting; experience with EPIC or other EMR system

Competencies:
- Provides the highest level of Caregiver Service and understands our direct impact on patient care.
- Ability to work independently and as part of a team.
- Strong verbal and written communication skills – ability to communicate with customers, physicians, peers, and leadership.
- Proactive approach to work.
- Strong customer focus and a service oriented attitude.

Additional Information:
- The employer administers an influenza prevention program as well as a COVID-19 vaccine program.
- Candidates for employment who test positive for nicotine will have their job offers rescinded.
- Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
- Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.