Employer Industry: Cloud-Based Accounting Software

Why consider this job opportunity:
- Comprehensive health and wellness benefits, including medical, dental, and retirement savings plans
- Opportunities for career advancement through continuous coaching and training
- Flexibility to work remotely, with support for home office setup
- Supportive and collaborative work environment that values employee contributions
- Generous time off policies and parental leave support
- Engaging company culture with programs for peer recognition and team gatherings

What to Expect (Job Responsibilities):
- Provide exceptional phone support, addressing customer inquiries and troubleshooting issues related to FreshBooks
- Deliver extraordinary customer experiences through various support channels, including email, chat, and social media
- Communicate complex messages clearly and empathetically to small business owners
- Maintain knowledge of product features and relay customer feedback to the Product and Development teams
- Meet and exceed performance and quality metrics as defined in the skills matrix

What is Required (Qualifications):
- Strong problem-solving skills with a resourceful and curious approach to troubleshooting
- Excellent communication skills, both verbal and written, with a focus on clarity and conciseness
- Ability to empathize with customers and understand their needs
- Capacity to engage with multiple customers daily while maintaining a positive demeanor
- Minimum requirements for remote work include a quiet workspace, stable internet connection, and ability to sit for extended periods

How to Stand Out (Preferred Qualifications):
- Familiarity with Generally Accepted Accounting Principles (GAAP)
- Previous experience in customer support or a related field
- Interest in learning new applications and adapting to product changes
- Proficiency with internet applications and tools

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