Job description

Job responsibilities

Job title

Support Worker

Department

Claimont Head Office

Reports to

Clinical Operations

Job purpose

Claimont Home Care Ltd is a CQC registered unique service in the private sector delivering specialist mental health nursing at home when inpatient admission is being considered or for inpatients treated in hospital but who wish, and are able, to be discharged home. Claimont is not an agency. We invest in people and build relationships based on mutual support and long term commitment. The work we offer our staff can be extremely varied and is rooted in a Patient Centred, holistic approach. We value our nurses and support workers skills and experience and support them with any additional training requirements they may need. We are looking for high quality, dynamic and experienced Complex Care Support Workers who have experience working with young people/children diagnosed with ASD.

Key accountabilities

You will expect to support on the following.

involved in an individuals care.

Ensure management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.

Ensure that written records of all aspects of client treatment and progress are maintained throughout the treatment process.

• Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event
• Carry out activities with clients that enable full access to community life.
• Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers.
• Maintain the highest degree of confidentiality in delivery of treatment packages.
• Maintain effective communication with referring agents as appropriate.
• Maintain a high level of professional core psychiatric skills.
• Maintain effective clinical links with colleagues, carers and relatives of client and develop links with community services/resources.
• Encourage the use of evidence-based practice.
• Attend and fully contribute to all team meetings.
• To report assessment findings in the appropriate format to the people who need them
• To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act.
• To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy.
• To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals.

To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team.

To actively participate in a performance review and the development and implementation of a personal development plan.

• To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date.
• To attend any training as requested.
• To adhere to the Professional Code of Conduct relating to your profession (if applicable).
• To uphold the principles and values set out in the Claimont Contractors Manual.
• To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate.
• To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement.

To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, client, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability.

To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work.

• To promote Claimont's Health and Safety Policy and ensure matters are managed in accordance with it.
• To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to.
• Report accidents, incidents and near misses, implementing corrective action where necessary.

To comply fully with the duties and responsibilities outlined the Claimont's Information Governance Policy.

• To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont.
• To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies.
• To raise any matters of concern with your Manager/Director
• To recognise that promoting the welfare and safeguarding children, young people and adults is everyone's business and access training and supervision as appropriate to the role.
• To support the organisation in ensuring the client is protected from abuse or the risk of abuse and their human rights are respected and upheld.
• To ensure concerns are responded to appropriately in line with the Claimont's Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.
• To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau.

Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimont's internal communication policies and procedures.

Carry out day to day tasks in accordance with stated policies, procedures, and regulations.

Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimont's leadership and culture.

Internal contacts

Internal Stakeholders and Claimont team members

External contacts

Local Authorities and other partner organisations.

External stakeholders in relation to client safety, quality, and clinical governance queries.

Clients

External professionals

Job responsibilities

Job title

Support Worker

Department

Claimont Head Office

Reports to

Clinical Operations

Job purpose

Claimont Home Care Ltd is a CQC registered unique service in the private sector delivering specialist mental health nursing at home when inpatient admission is being considered or for inpatients treated in hospital but who wish, and are able, to be discharged home. Claimont is not an agency. We invest in people and build relationships based on mutual support and long term commitment. The work we offer our staff can be extremely varied and is rooted in a Patient Centred, holistic approach. We value our nurses and support workers skills and experience and support them with any additional training requirements they may need. We are looking for high quality, dynamic and experienced Complex Care Support Workers who have experience working with young people/children diagnosed with ASD.

Key accountabilities

You will expect to support on the following.

involved in an individuals care.

Ensure management policies and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.

Ensure that written records of all aspects of client treatment and progress are maintained throughout the treatment process.

• Complete and maintain all documentation and records as required, including electronic patient records within 24 hours of event
• Carry out activities with clients that enable full access to community life.
• Work with families/carers to assist them in understanding mental health and coping effectively with issues arising from their role as carers.
• Maintain the highest degree of confidentiality in delivery of treatment packages.
• Maintain effective communication with referring agents as appropriate.
• Maintain a high level of professional core psychiatric skills.
• Maintain effective clinical links with colleagues, carers and relatives of client and develop links with community services/resources.
• Encourage the use of evidence-based practice.
• Attend and fully contribute to all team meetings.
• To report assessment findings in the appropriate format to the people who need them
• To ensure confidentiality and security of patient data is always maintained in compliance with the Data Protection Act.
• To ensure confidentiality of staff, patients and carers is maintained in line with Claimont policy.
• To attend appropriate mandatory training courses in line with requirements of the role, Health and Safety Regulations and as part of personal development, e.g., systems training, fire awareness training, appraisals.

To carry out any other duties as requested by the Registered Manager to ensure the quality of service provided by the team.

To actively participate in a performance review and the development and implementation of a personal development plan.

• To take responsibility for their own professional development ensuring professional standards are maintained and statutory and mandatory training is in date.
• To attend any training as requested.
• To adhere to the Professional Code of Conduct relating to your profession (if applicable).
• To uphold the principles and values set out in the Claimont Contractors Manual.
• To ensure that the health and wellbeing of patients is at the centre of all activities and that all staff engage and communicate with patients as appropriate.
• To always promote quality and safety of patients, visitors and staff thus enabling Claimont to meet its regulation requirements (Care Quality Commission Registration Regulations and Outcomes) that relate most directly to patients and strive for continuous quality improvement.

To observe Claimont Equal Opportunities Policy providing equality of treatment and opportunity to employees, client, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability.

To take responsibility for the health & safety of themselves and other persons who may be affected by their omissions or actions at work.

• To promote Claimont's Health and Safety Policy and ensure matters are managed in accordance with it.
• To co-operate with Claimont to ensure that statutory and departmental regulations are adhered to.
• Report accidents, incidents and near misses, implementing corrective action where necessary.

To comply fully with the duties and responsibilities outlined the Claimont's Information Governance Policy.

• To comply with the Data Protection Act 1998, NHS Confidentiality guidelines (e.g., Caldicott, GMC) and any code of practice on Confidentiality and Data Protection as expected by Claimont.
• To ensure that all information collected, stored, and used is done so in compliance with the above Act and any relevant Claimont Policies.
• To raise any matters of concern with your Manager/Director
• To recognise that promoting the welfare and safeguarding children, young people and adults is everyone's business and access training and supervision as appropriate to the role.
• To support the organisation in ensuring the client is protected from abuse or the risk of abuse and their human rights are respected and upheld.
• To ensure concerns are responded to appropriately in line with the Claimont's Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.
• To comply with recruitment and other checks as requested by the organisation including undertaking an Enhanced Disclosure via the Criminal Records Bureau.

Ensure the effective flow of information within the team, between the team and management and with external parties, representing corporate messages constructively and observing Claimont's internal communication policies and procedures.

Carry out day to day tasks in accordance with stated policies, procedures, and regulations.

Help to project the desired image of Claimont by demonstrating the corporate values through own example while ensuring they are developed with others by promoting thinking, skills and behaviour associated with Claimont's leadership and culture.

Internal contacts

Internal Stakeholders and Claimont team members

External contacts

Local Authorities and other partner organisations.

External stakeholders in relation to client safety, quality, and clinical governance queries.

Clients

External professionals

Person Specification

Qualifications

Essential

• QUALIFICATIONS:
• Basic computer skills

Desirable

• Post basic qualifications in health care
• Degree level post basic qualifications in health care
• Current, Clean, Full car driving Licence

Experience

Essential

• EXPERIENCE:
• Minimum 12 months experience
• Evidence of appropriate resource management
• Working collaboratively as part of a multi-professional Team
• CAMHS experience
• Providing consistency in a role
• Building trust and working collaboratively with a patient

Desirable

• Delivering health care services to people with complex care needs across a variety of settings, including community

Skills

Essential

• SKILLS:
• Must be a driver
• Excellent Verbal and Written Skills
• Excellent Report Writing Skills
• Excellent Interpersonal Skills
• Able to manage change, flexible and adaptable
• Able to work to deadlines in a pressurised environment
• Dynamic, willing to work collaboratively
• Good Presentation Skills
• Enhanced Influencing Skills
• Ability to self-manage
• Able to manage a situation/patient in crisis
• Able to build relationships in difficult situations
• Able to adapt and fit in appropriately to surroundings
• OTHER:
• Demonstrable record of clinical achievements
• Understanding of health care delivery within the NHS / Independent sector
• A working knowledge and understanding of the Mental Health Act 1983 and its possible impact on services provided
• A good understanding of the Health and Social Care Act and its implications for the organisation

Qualifications

Essential

• QUALIFICATIONS:
• Basic computer skills

Desirable

• Post basic qualifications in health care
• Degree level post basic qualifications in health care
• Current, Clean, Full car driving Licence

Experience

Essential

• EXPERIENCE:
• Minimum 12 months experience
• Evidence of appropriate resource management
• Working collaboratively as part of a multi-professional Team
• CAMHS experience
• Providing consistency in a role
• Building trust and working collaboratively with a patient

Desirable

• Delivering health care services to people with complex care needs across a variety of settings, including community

Skills

Essential

• SKILLS:
• Must be a driver
• Excellent Verbal and Written Skills
• Excellent Report Writing Skills
• Excellent Interpersonal Skills
• Able to manage change, flexible and adaptable
• Able to work to deadlines in a pressurised environment
• Dynamic, willing to work collaboratively
• Good Presentation Skills
• Enhanced Influencing Skills
• Ability to self-manage
• Able to manage a situation/patient in crisis
• Able to build relationships in difficult situations
• Able to adapt and fit in appropriately to surroundings
• OTHER:
• Demonstrable record of clinical achievements
• Understanding of health care delivery within the NHS / Independent sector
• A working knowledge and understanding of the Mental Health Act 1983 and its possible impact on services provided
• A good understanding of the Health and Social Care Act and its implications for the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claimont Health LTD

Address

Queen Victoria Hospital Nhs Trust

Holtye Road

East Grinstead

West Sussex

RH19 3DZ

Employer's website

https://claimonthealth.co.uk/ (Opens in a new tab)