Must Have Technical/Functional Skills

• Technical proficiency with video conferencing app like MS Teams, WebEx, Zoom.

• Solution designing experience of Conference room and device.

• Able to quickly identify and resolve technical issues that may arise during video calls.

• Knowledge of setting up video conferencing equipment including Polycom, Surface HUB, NEAT, Cisco, Crestron/Extron, Clickshare Camera, microphone and speakers.

• Physical hardware experience with Modern Video Conference Room equipment

• Network and Security protocols and configurations

• Candidate must highlight specific examples of engineering and design, implementation, user education and support, technical troubleshooting support with the 3 Technology areas listed above as they relate to Video conferencing

• Excellent Written and Verbal Skills

• This resource will be the only layer of technical support and is responsible for user education and support

• Must be a self-starter and highly motivated

Experience Required

• 8+ years of experience is required.

• Proficiency with video conferencing tools and platforms such as Zoom, MS Teams, Polycom NEAT, Cisco, Crestron/Extron, Clickshare etc.

• Knowledge of AV equipment setup, configuration and troubleshooting is essential.

• Understanding of network protocol, configuration and troubleshooting skills.

• Knowledge of Data security, encryption and maintaining secure communication channel

Roles & Responsibilities

• Configure and administration video conference equipment including cameras, microphone and speakers.

• Provide technical support and troubleshooting for video conferencing issues, ensures minimal disruption during meeting

• Perform regular maintenance and health checks on video conferencing system to ensure optimal performance

• Train end users on how to use video conferencing tools and equipment.

• Manage and troubleshoot network issues related to video conferencing, ensure stable and secure connections.

• Create SOP’s/KB article documentation

Generic Managerial Skills

Must be able to clearly interact with customers, understand the customer’s requirements. Coordinate with team and multiple vendors.

Salary Range: $70,000-$75,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Compreh ensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1