Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunities for professional development and IT certification support
- 15 days of paid time off after the first year
- 15 paid holidays each year
- Paid medical and dental plan for employee-only coverage
- 3% 401k contribution based on annual salary, regardless of your contribution
- Company-paid life insurance, short-term, and long-term disability coverage

What to Expect (Job Responsibilities):
- Provide initial troubleshooting for hardware, software, network, and basic IT-related issues submitted by end users via phone, email, or support ticketing system
- Identify and resolve technical issues, including system errors, application crashes, printer problems, and connectivity issues
- Log, track, and manage support requests through the IT helpdesk ticketing system, prioritizing tickets based on urgency and severity
- Assist with the creation, modification, and deletion of user accounts in Active Directory or other identity management systems
- Provide basic guidance and training to end users on common software applications, hardware usage, and IT best practices

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in Information Technology, Computer Science, or related field preferred
- Previous experience in an IT support or helpdesk role is a plus, but not required; fresh graduates are encouraged to apply
- Basic knowledge of computer hardware and operating systems (Windows, macOS, Linux)
- Excellent customer service skills, with the ability to communicate technical information in an easy-to-understand manner
- Strong written and verbal communication skills to interact with users and document IT issues effectively

How to Stand Out (Preferred Qualifications):
- Experience with helpdesk software (e.g., Jira)
- Knowledge of Active Directory for user account management
- Familiarity with remote desktop support tools (e.g., Splashtop)
- Basic understanding of IT security principles and practices (e.g., password policies, malware protection)

#InformationTechnology #HelpDeskSupport #CareerOpportunity #ProfessionalDevelopment #CustomerService

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.