Leidos QTC Health Services is hiring a Systems Administrator / Command Center Analyst to be responsible for supporting the LQTC Command Center, monitoring IT infrastructure and applications. This particular position is primarily for supporting weekends and holidays and also functions as the primary escalation liaison between various support teams within the technology division.

Shift Schedule:

• Four days a week, 10 hours each day, plus lunch break
• Normal work days are Saturday, Sunday, Monday and Tuesday


• On weeks when there is a holiday, you will be expected to work the holiday and swap either the Monday or Tuesday of that week for your holiday
• Consult the QTC Holiday calendar for the list of company holidays which you are expected to work


• The shift will start at 6:00 AM Eastern time
• The work day will be 10 hours; if you take a 30-minute lunch break, the day will end at 4:30 PM (Eastern); if you take a one hour lunch break, the day will end at 5:00 PM (Eastern)

Essential Duties and Responsibilities:

• Monitor IT Server, Network and Application health and performance
• Execute morning system health check list and communicate results to leadership and support teams
• Provide day-to-day operational support for IT Infrastructure and applications
• Serve as the central point of contact for technology major incidents, understand when to escalate to other support teams and oversee the incident process through resolution
• Be involved in and support the change management process, particularly for infrastructure changes
• Work with various monitoring systems, rising to the level to recommend enhancements to improve the efficiency and coverage of our monitoring tools
• Work closely with IT Infrastructure engineers and Application Support to implement IT solutions and ensure established process and policies to monitor and maintain day-to-day operations
• Maintain Key Performance Indicators (KPIs) for management reporting; provide periodic reports for analysis
• Conduct research to evaluate new Command Center technologies
• Perform other duties and responsibilities as assigned

Competencies:

• Ability to work effectively in a team environment
• Must be able to work independently with minimal supervision and be a self-starter
• Must be able to juggle multiple priorities without affecting quality or performance
• Excellent written and verbal communication skills
• Superior customer service skill
• Understands that being accountable and having a sense of urgency to restore production services are fundamental to being successful in this role
• Must eventually become capable of leading the incident management process for operational outages
• Solid organization and planning skills, with strong attention to detail
• Must possess the ability and flexibility to work extra hours if needed
• Ability and desire to take ownership of work assignments and drive tasks to completion

Education and/or Experience: (includes certificate & licenses)

• Bachelor degree in computer science, business administration, related field, or possess equivalent work experience
• 2-5 years of IT Support or System Administration experience
• Knowledge of IT monitoring solutions such as PRTG, Splunk, Solarwinds, Dynatrace, ServiceNow
• Knowledge of Servers Operating systems (Windows Server 2012 / 2019, VMware vSphere)
• Knowledge of basic networking skills (Cisco, Aruba)
• ITIL certification a plus
• Experience with Cloud Operations a plus
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Must be able to obtain a DoD Common Access Card (CAC)

Pay and Benefits

Salary range: $77,000 - $95,000 w/ up to 10% bonus eligibility

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)