Employer Industry: Health Services Technology

Why consider this job opportunity:
- Salary up to $95,000
- Competitive compensation packages and comprehensive benefits, including Health and Wellness programs, Income Protection, Paid Leave, and Retirement
- Opportunity for career advancement and growth within the organization
- Unique shift schedule offering a four-day workweek with 10-hour shifts
- Supportive and collaborative work environment
- Chance to work with cutting-edge IT monitoring solutions and technologies

What to Expect (Job Responsibilities):
- Monitor IT server, network, and application health and performance
- Provide day-to-day operational support for IT infrastructure and applications
- Serve as the central point of contact for technology major incidents and manage the incident process through resolution
- Conduct research to evaluate new Command Center technologies and recommend enhancements
- Maintain Key Performance Indicators (KPIs) for management reporting and provide periodic reports for analysis

What is Required (Qualifications):
- Bachelor’s degree in computer science, business administration, or a related field, or equivalent work experience
- 2-5 years of IT Support or System Administration experience
- Knowledge of IT monitoring solutions such as PRTG, Splunk, Solarwinds, Dynatrace, or ServiceNow
- Understanding of server operating systems (Windows Server 2012/2019, VMware vSphere) and basic networking skills (Cisco, Aruba)
- Must be able to successfully pass a National Agency Check with Inquiries (NACI) background investigation

How to Stand Out (Preferred Qualifications):
- ITIL certification
- Experience with Cloud Operations
- Strong organizational and planning skills, with strong attention to detail
- Ability to work independently with minimal supervision and juggle multiple priorities

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