Top 3 Skills:
Gathering Requirements
Documentation of existing and new polices.
MS Suite tools.

Nice to have:
Learning Management Systems, LUMEN specifically.

The State of Maine is implementing a new enterprise learning management system, Lumen. This system provides a single source for all training and education for all employees and external partners. MaineIT seeks to create documentation and content for its processes and procedures that will be made available to all MaineIT staff in Lumen. MaineIT will offer this service to other State agencies as they are brought into the system.
As the state implements the enterprise-wide learning management system, there is a need to create content by MaineIT that provides instructional learning about MaineIT programs, processes and critical procedures. Viewing the instructional material is critical to ensure all MaineIT employees, as well as all Executive Branch employees who consume technology services, understand the goals of the programs, processes, and procedures. MaineIT has many programs, processes, and procedures that are either not fully documented, well understood, or easily accessible. The documentation and learning content creation for inclusion in the Enterprise Learning Management system requires resources and expertise that are not currently available in MaineIT. By securing these resources, MaineIT can create the content, ensure full documentation exists, and present it in the learning modules in an easy-to-understand format making it widely accessible. The lack of understanding about MaineIT programs, processes, and procedures lends itself to confusion when consuming those services which leads to a high level of frustration and increase in the amount of time to become compliant with the objectives of the programs, processes, and procedures. In securing the necessary resources, the State of Maine can achieve its goal of providing a seamless, user-friendly experience when using the programs, processes, and procedures.

Advanced level of skills and experience, ability to work independently, excellent communication skills, ability to translate technical concepts, ability to create process flow documents and explain them, develop technical and functional specifications.