Job Purpose and Summary

The Pennsylvania Turnpike Commission is seeking an experienced Talent Development Program Manager to join our team and contribute to our mission of empowering individuals to reach their full potential. This role will be the leader for talent development efforts across the organization and will work with employees at all levels, including the Executive Management Team. The ideal candidate for this role will be an innovative self-starter who has boundless initiative. You will guide and contribute to the development and implementation of a learning journey aimed at cultivating and enhancing leadership and personal development skills for all employees.

The position is based in the Human Resources department and requires individual contributions while also providing guidance to three (3) Talent Development team members. Core training areas include Leadership, department-level Professional Development support, soft-skills enhancement and other strategic performance objectives/core value training initiatives (Safety, etc.). The candidate should have leadership experience with a small team and be well-versed with presentations (virtual and in-person), adult learning theory, instructional design, skills assessments, eLearning platforms and administrative management of the Learning Management System (LMS).

Essential Functions & Responsibilities

Manages, plans, and organizes the operations and staff functions of one or more major HR program areas including supervision, performance management, delegation of work assignments, and review of work product.

Manages, develops, and implements various HR programs and projects. Reviews the work of others to ensure consistency and compliance with programs. Develops recommendations for improvements and implements changes to facilitate effectiveness.

Ensures staff provide accurate, timely, and relevant resolutions, information, and/or guidance. Provides high-level consultation and guidance on escalated issues.

Manages and reviews internal/external correspondence, agendas, logs, reports, documentation, and other information related to program area(s). Ensures accuracy and consistency.

Reviews executive and Commission approvals and ensures staff take the appropriate actions to implement.

Manages the maintenance of highly technical systems and applications. Works closely with the IT Department for all stages of design and implementation of new/enhanced HRIS and interfaces for the effective management of assigned programs.

Responsible for, and participates in, ongoing HRIS maintenance, security access, changes, and configuration.

Leads the Request for Proposal (RFP) and Request for Quotation (RFQ) process for services or vendors related to the program unit. Reviews and approves information and/or invoices relating to departmental contracts. Ensures compliance associated with assigned programs.

Manages the analysis and compilation of data. Reviews work to ensure accuracy and completeness of narrative reports, correspondence, and other documentation prior to submission.

Generates and analyzes complex reports and data. Conducts audits and ensures accuracy of system data.

Actively participates and provides information for the HR strategic/business plan and division budget.

Manages the development and delivery of trainings/presentations. Delivers high-level complex trainings. Ensures training is provided to employees to promote a thorough understanding of HR programs, policies, and procedures.

Reviews and approves HR intranet/extranet content and ensures information regarding programs remains current.

Serves as a customer service leader and manages the communication between staff and internal/external customers. Provides guidance and recommendations to department heads, managers, and other staff on policies, procedures, programs, and guidelines. Coordinates with other departments to implement changes.

Manages the administration of requests and system changes to ensure they are handled accurately, promptly, confidentially, and professionally. Ensures requests comply with established policies, procedures, laws, and regulations.

Develops, designs, and administers employee retention strategies to ensure that the PTC is offering competitive and fair employment packages/incentives.

Develops policies and/or procedures to facilitate effectiveness for assigned area(s). Reviews and initiates changes to existing policies and/or procedures. Ensures appropriate communication and implementation of changes to all impacted staff.

Prepares assigned program area data for contract negotiations. Reviews and suggests language for collective bargaining agreements.

Represents the PTC at hearings and investigations. Provides guidance and recommendations regarding disciplinary issues. Performs or participates in investigative reviews and disciplinary conferences.

Reviews and identifies legal/governmental changes, requirements, and regulations that may impact HR program area(s) and ensures compliance with policies, procedures, and programs.

Qualifications

GENERAL
Ten (10) years of experience in Human Resources
OR
Six (6) years of experience in Human Resources AND a bachelor’s degree in human resources or related field.
Equivalent combination of education and/or experience may be accepted.

Three (3) of the years of experience must be in a supervisory or project lead role capacity.

Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.

Experience working with HRIS is preferred.

TRAINING
In addition to the general requirements, education and/or experience in education and/or training could be accepted.

Competencies

Physical Demands and Work Environment

Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.