Mega Walk-in | TCS Kolkata Hiring for Webchat Role on 12th July 2024 , Friday

INTERVIEW DETAILS:

Interview date: 12th July 2024 , Friday

Interview time: 10:00 AM to 12:00 PM

Venue: (Kolkata)

Tata Consultancy Services

Address: Candor Tech Space ( Unitech Gate 1 stoppage)

A1 Tower, 9th Floor, Action Area I, Newtown, Kolkata, West Bengal 700135

Job Summary:

Role : Webchat
Experience: 1 year to 5 years
Job Location: Kolkata

Eligibility:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non-Tech Graduate in any stream

Experience in Customer Service (Voice / Blended) is mandatory

Skill & Responsibilities:

· Excellent Communication skills

· Strong knowledge and exposure in Managing Customer Query / Request and Complaints

· Proficient in relevant computer applications and systems

· Knowledge of customer service practices and principles

· Exceptional listening and conflict resolution skills

· Superior listening, verbal, and written communication skills

· Ability to handle stressful situation appropriately

· Willingness to co-operate with others and work to team and business goals

· Working availability during operational hours and working to a rotating roster. Weekend and evening work will be required