• Job Description

  Req#: C9383-25-0211?language=en&page=171&sort=publicationDateDesc

  Job summary

  We have a fantastic Fixed Term Contract/Secondment opportunity for a part time Team Administration Support, within the busy and dynamic Derby City Older Adults Community Mental Health Team.

  The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function.

  Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team.

  It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract

  As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

  Main duties of the job

  The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team.

  This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others.

  Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed.

  The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians.

  The role is dynamic and involves the need to be responsive.

  Working in a busy team means there is a high load of referrals and phone calls.

  Admin Support staff also attend multi-disciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion.

  Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone.

  However, there may be occasions when our Administration Team supports our Working Age Adult counterparts in the building reception.

  The Admin Support staff are key players within the wider team, and the role is essential to supporting service users.

  About us

  Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

  CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

  Benefits include:

  • Commitment to flexible working where this is possible
  • 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
  • Yearly appraisal and commitment to ongoing training
  • Generous NHS pension scheme
  • Good maternity, paternity and adoption benefits
  • Health service discounts and online benefits
  • Incremental pay progression
  • Free confidential employee assistance programme 24/7
  • Access to our LGBT+ network, BAME Network and Christian Network
  • Health and wellbeing opportunities
  • Structured learning and development opportunities

  Date posted

  15 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year PA Pro Rata

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Full-time

  Reference number

  383-OPC-5559-25

  Job locations

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Job description

  Job responsibilities

  Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

  Job description

  Job responsibilities

  Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

  Person Specification

  Qualifications

  Essential

  • ECDL/CLAIT/IT qualification/demonstrable experience
  • OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience

  Skills

  Essential

  • Good standard of spelling and grammatical accuracy
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to prioritise and work to the required standards within defined time limits

  Desirable

  • Able to type to RSA II standard

  Knowledge and Experience

  Essential

  • Ability to accurately input data
  • Experience of using Microsoft computer packages
  • Previous administration experience
  • Previous experience in front of house role/telephone enquires

  Desirable

  • Previous customer service experience

  Personal Qualities

  Essential

  • Non-judgemental/positive attitude towards service users and carers
  • Ability to be flexible in approach and working practices

  Person Specification

  Qualifications

  Essential

  • ECDL/CLAIT/IT qualification/demonstrable experience
  • OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience

  Skills

  Essential

  • Good standard of spelling and grammatical accuracy
  • Excellent written and verbal communication skills
  • Ability to work as part of a team
  • Ability to prioritise and work to the required standards within defined time limits

  Desirable

  • Able to type to RSA II standard

  Knowledge and Experience

  Essential

  • Ability to accurately input data
  • Experience of using Microsoft computer packages
  • Previous administration experience
  • Previous experience in front of house role/telephone enquires

  Desirable

  • Previous customer service experience

  Personal Qualities

  Essential

  • Non-judgemental/positive attitude towards service users and carers
  • Ability to be flexible in approach and working practices

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Derbyshire Healthcare NHS Foundation Trust

  Address

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Employer's website

  http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Derbyshire Healthcare NHS Foundation Trust

  Address

  St Andrews House

  201 London Road

  Derby

  DE1 2SX

  
  

  Employer's website

  http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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