Job summary

An opportunity has arisen for a Team Administrator to join our friendly team at the Community Mental Health Team for Older Adults in Redhill, there may be a requirement to work at the Caterham hub on occasions.. The position is for 22.5 hours per week - Monday to Wednesday as this is a job share with the other Administrator who works Wednesday to Friday.

As Band 3 Administrator you will need to demonstrate you possess good communication skills as this position involves you being the first point of contact for incoming calls to our service at times, you will also be dealing with incoming referrals and dealing with other administrative duties including generating clinical letters to GPs and making appointments. You will need to demonstrate that you have 1 year administration experience.

The ideal candidate would be someone who has a passion for providing excellent customer service, is able to coordinate and prioritise work effectively whilst providing excellent support to our team, using initiative and being a good team player. The successful candidate will be competent in using Word, Excel, Outlook and be competent in using electronic patient information systems for which training will be provided.

Short-listed candidates will be invited to attend a face to face interview. The interview also consists of a skills test on Microsoft Office.

If you wish to discuss this post please contact Kay Henton on 03002225716.

Main duties of the job

Main duties of the job

• Answer telephone calls and relay any messages in a timely manner and documenting on patient information system.
• Receive and process referrals to the relevant clinician and system(s)
• Process discharge paperwork and update system(s) accordingly
• Book appointments on the patient record system
• General administrative tasks such as typing, copying, scanning, printing, laminating etc
• Provide support to team members in setting up rooms for meetings
• Check and book rooms for other team members upon request
• Scanning documents for uploading to patient record system
• Receive and respond to e-mails in an appropriate manner, forwarding where necessary
• Monitor and raise purchase requisitions for stationery, services (such as interpreters) and supplies for the department
• Arranging clinic appointments

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Working from home contracts do not attract high cost area payments.

We look forward to receiving your application!