Employer Industry: Outsourced Digital Services and Customer Experience

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package and competitive industry salaries
- Supportive and collaborative work environment with a People First culture
- Encouragement of internal mobility and professional development
- Chance to work with innovative technology in a rapidly growing sector

What to Expect (Job Responsibilities):
- Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
- Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
- Act as the point of contact for on-shift Roadside Assistance Specialists for various operational needs
- Ensure adherence to the company's Code of Conduct and set standards for team performance
- Support the learning and development of Roadside Assistance Specialists

What is Required (Qualifications):
- Minimum of 2 years of prior relevant people management experience
- Strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- High-level understanding of customer confidentiality standards
- Passion for the development and growth of teammates

How to Stand Out (Preferred Qualifications):
- Previous experience in a fast-paced digital services or technology environment
- Familiarity with performance metrics and data analysis
- Strong communication skills, both verbal and written
- Ability to work effectively under pressure and adapt to changing environments
- Experience in customer service or client-facing roles

#OutsourcedServices #CustomerExperience #TeamLead #CareerGrowth #DiversityAndInclusion

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