Job description

Job responsibilities

Management duties:

• Responsible for managing and leading the deliveryof the Advocacy service.
• Monitor performance, quality delivery and outcomes of the service inline with the contract and service model.
• Build honest, open and effective relationships with partners, including the Teesside advocacy hub and lead provider, the staff, commissioners, funders, and other agencies within the local area, and be able to influence and negotiate effectively with those partners to progress our work.
• To represent the service at provider meetings and events and act as a point of contact for commissioners and other professionals.
• To prepare timely and accurate monitoring reports as per contract requirements.
• To work with the Service Manager to inform operational budgets, monitor operational income and expenditure and proactively manage performance to ensure income aligns with budget expectations.
• Ensure the delivery of high quality advocacy support provided within our model of care and compliant with legislation and best working practices.
• Provide leadership and management support to the Senior Advocate(s) and Advocacy teamincluding guidance on approaches to working with complex situations, safeguarding and safety management, in line with our policies and processes.
• To lead on recruitment, staff induction and trainingand ensure HR processes are managed within organisational policy and process.
• Ensure we have quality data, feedback, and insights to understand the effectiveness of our services and drive continuous improvement, sharing learning with stakeholders.
• Manage the advocacy referral and allocating system balancing case numbers and geographical allocation, maximising efficiency.
• Facilitate regular Peer Group supervision to encourage reflection and shared learning.
• Involve service users and other stakeholders in coproduction where appropriate and ensure the service develops based on new ideas, stakeholder feedback and best practice.
• To contribute to Teesside Minds operational management team including monthly meetings,management support rota and delivery of training.

General duties:

• Be responsible for own Health and Safety and contribute to Health and Safety systems and safe working practices.
• Ensure all activities are delivered within legal requirements and Minds Quality Standards.
• Work within the policies and procedures of Teesside Mind at all times.
• Take part in support and supervision as required.
• Undertake other tasks commensurate with the position as required.

Job responsibilities

Management duties:

• Responsible for managing and leading the deliveryof the Advocacy service.
• Monitor performance, quality delivery and outcomes of the service inline with the contract and service model.
• Build honest, open and effective relationships with partners, including the Teesside advocacy hub and lead provider, the staff, commissioners, funders, and other agencies within the local area, and be able to influence and negotiate effectively with those partners to progress our work.
• To represent the service at provider meetings and events and act as a point of contact for commissioners and other professionals.
• To prepare timely and accurate monitoring reports as per contract requirements.
• To work with the Service Manager to inform operational budgets, monitor operational income and expenditure and proactively manage performance to ensure income aligns with budget expectations.
• Ensure the delivery of high quality advocacy support provided within our model of care and compliant with legislation and best working practices.
• Provide leadership and management support to the Senior Advocate(s) and Advocacy teamincluding guidance on approaches to working with complex situations, safeguarding and safety management, in line with our policies and processes.
• To lead on recruitment, staff induction and trainingand ensure HR processes are managed within organisational policy and process.
• Ensure we have quality data, feedback, and insights to understand the effectiveness of our services and drive continuous improvement, sharing learning with stakeholders.
• Manage the advocacy referral and allocating system balancing case numbers and geographical allocation, maximising efficiency.
• Facilitate regular Peer Group supervision to encourage reflection and shared learning.
• Involve service users and other stakeholders in coproduction where appropriate and ensure the service develops based on new ideas, stakeholder feedback and best practice.
• To contribute to Teesside Minds operational management team including monthly meetings,management support rota and delivery of training.

General duties:

• Be responsible for own Health and Safety and contribute to Health and Safety systems and safe working practices.
• Ensure all activities are delivered within legal requirements and Minds Quality Standards.
• Work within the policies and procedures of Teesside Mind at all times.
• Take part in support and supervision as required.
• Undertake other tasks commensurate with the position as required.

Person Specification

Knowledge

Essential

• Advocacy provision- statutory and non-statutory (IMHA, IMCA, NSA CAA, PRPR)
• Mental Capacity Act
• Vulnerable and excluded groups and their needs
• Local mainstream and targeted services
• An understanding for the need of a robust service model & its implementation

Desirable

• Provider Frameworks

Skills and Competencies

Essential

• People management skills
• Performance management skills and ability to support individuals and teams to meet targets
• Communication skills, orally and in writing, including complex or sensitive information to beneficiaries, their families, carers and other professional colleagues
• Contract management skills
• Ability to establish and maintain effective relationships with a diverse range of people
• Administration and up-to-date IT skills
• Ability to manage own workload, minimum super vision, use own initiative & make appropriate decisions
• Ability to work under pressure, problem solve, meet deadlines and targets

Other qualities

Essential

• Caring, compassionate and person centred approach
• High level of enthusiasm and motivation
• Asset based values, promoting independence and sense of personal control
• Ability to use supervision and personal development positively and effectively
• Commitment to Minds values and objectives
• Current driving licence and use of own transport for work purposes

Qualifications

Essential

• Advocacy qualification/s
• Educated to Level 3 or equivalent

Desirable

• Management qualification

Experience

Essential

• Successful project management- quality assurance, performance management, targets, monitoring reports
• Partnership working and contract management
• Delivering effective line management supervision
• Delivering effective case management audits, risk management, record keeping
• Identifying and managing risk and safeguarding concerns
• Working in community care settings
• Managing own safety and staff safety
• Identifying and making project/service improvements and developments

Desirable

• Involving lived experience in the design and delivery of services

Knowledge

Essential

• Advocacy provision- statutory and non-statutory (IMHA, IMCA, NSA CAA, PRPR)
• Mental Capacity Act
• Vulnerable and excluded groups and their needs
• Local mainstream and targeted services
• An understanding for the need of a robust service model & its implementation

Desirable

• Provider Frameworks

Skills and Competencies

Essential

• People management skills
• Performance management skills and ability to support individuals and teams to meet targets
• Communication skills, orally and in writing, including complex or sensitive information to beneficiaries, their families, carers and other professional colleagues
• Contract management skills
• Ability to establish and maintain effective relationships with a diverse range of people
• Administration and up-to-date IT skills
• Ability to manage own workload, minimum super vision, use own initiative & make appropriate decisions
• Ability to work under pressure, problem solve, meet deadlines and targets

Other qualities

Essential

• Caring, compassionate and person centred approach
• High level of enthusiasm and motivation
• Asset based values, promoting independence and sense of personal control
• Ability to use supervision and personal development positively and effectively
• Commitment to Minds values and objectives
• Current driving licence and use of own transport for work purposes

Qualifications

Essential

• Advocacy qualification/s
• Educated to Level 3 or equivalent

Desirable

• Management qualification

Experience

Essential

• Successful project management- quality assurance, performance management, targets, monitoring reports
• Partnership working and contract management
• Delivering effective line management supervision
• Delivering effective case management audits, risk management, record keeping
• Identifying and managing risk and safeguarding concerns
• Working in community care settings
• Managing own safety and staff safety
• Identifying and making project/service improvements and developments

Desirable

• Involving lived experience in the design and delivery of services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teesside Mind Ltd

Address

The Mind Centre

92-94 Lothian Road

Middlesbrough

TS4 2QX

Employer's website

https://www.teessidemind.org.uk/ (Opens in a new tab)