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Job Description
- Req#: 10101528
Supervises the day-to-day activities of a team of customer service advisers in a customer service operation.Job title:
Team ManagerJob Description:
Coaching and developing a team of customer service advisers to deliver excellent customer service Working with team members to meet customer needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to improve the customer experience. Drives employee engagement Ensures all KPIs are met Hiring, training, assigning, directing, and evaluating staff.Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
PermanentAbout the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp
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