NHS
Team Secretary - Band 3
This job is now closed
Job Description
- Req#: C9444-25-0216?language=en&page=688&sort=publicationDateDesc
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Trust Values
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
- Good General Education (eg. GCSE English and Maths A-C)
- QCF Business Administration Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- QCF Customer Service Level 2 (or equivalent qualification / experience/ willing to work towards completion of this)
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills
- Ability to manage and prioritise own and other's workload and use own initiative
- Understanding of working in a supervisory role
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
- Trust Values
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Job summary
1 x Full Time Team Secretary, Band 3 to work 37.5 hours per week, Monday to Friday 9am to 5pm
Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent secretarial, communication and organisational skills to join the admin team. You will have the option to work from home on a rota basis once fully trained as well as working in the office based at Swanswell Point, Coventry.This is a full time post and the successful candidates will need to be able to work Monday to Friday 9am - 5pm.
Main duties of the job
You will play an important role within the wider admin team to provide efficient and comprehensive administration support to the clinicians and managers. You will work within an integrated and skill mixed admin team supporting the clinical service delivery within Mental Health. Team Secretaries are vital members of the team providing support to clinicians and managers and supervising the day to day workload of the Admin Support colleagues.
About us
The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services tochildren, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in someof our specialist services, we see on average around 5,000 patients every day.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
444-7135731-CG
Job locations
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Job descriptionJob description
Job responsibilities
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.You will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is essential as you will be required to attend Professional and Safeguarding meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Job responsibilities
You will support the standardisation of admin support across the Trust to improve the efficiency and effectiveness of the admin support received by clinical services. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care would be an advantage.You will need to be computer literate in Word, Excel and Outlook with excellent accuracy in data input. Experience of minute taking is essential as you will be required to attend Professional and Safeguarding meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person SpecificationPerson Specification
Qualifications
Essential
Knowledge and Skills
Essential
Experience
Essential
Personal Attributes
Essential
Qualifications
Essential
Knowledge and Skills
Essential
Experience
Essential
Personal Attributes
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Employer's website
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.