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Tech Lead, Client Lifecycle Management

• Be the overall Client Lifecycle Management (CLM) technical lead and solution architect
• Help drive the CLM automation strategy & implementation to improve operational efficiencies and client services SLAs
• Build and lead the core CLM development team, achieve engineering excellence, motivate and expand the team
• Collaborate closely with your peers within the wider Client Technology team, internal teams, and external vendors to provide holistic technology solution options
• Focus on building out a client digital experience
• Communicate effectively, written & verbally to various audiences (technical and non-technical)
• Leveraging your knowledge of CLM, participate in the management of key stakeholders and take ownership of key activities and tasks, Provide transparency, escalate issues and risks to senior IT and Operational managers plus work together to jointly mitigate risk and prioritise activities.
• Ensure the day to day running of the platform is effective, efficient, secure and all the applications are kept up to date within compliance and risk controls
• Liaise with the Enterprise Architecture and IT Risk teams to ensure adherence to standards, processes and policies
• Ensure the adoption and development best practices like agile and lean methodologies, DevOps, continuous delivery and test automation

The CLM tech team has overall responsibility for building / supporting the following:

• Client Onboarding, Offboarding and Reviews functions
• Client Lifecycle Workflows & process automation across functions such as AML, KYC, Tax, Credit, Legal and electronic enablement achieving a 'Single View of the Client (360°)'
• Client outreach, document collection & storage and self-service capabilities for servicing clients
• Integrations with 3rd Party data providers and internal downstream applications

Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

• Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.
• Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.
• Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components .
• Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.
• Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
• Follows release management processes and standards, and applies version controls.
• Assists in interpreting and documentation of client requirements.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

  Advanced level of proficiency:

• Creative thinking.
• Building and managing relationships.
• Emotional agility.

  Expert level of proficiency:

• Quality Assurance and Testing.
• Cloud computing.
• Microservices.
• Technology Business Requirements Definition, Analysis and Mapping.
• Adaptability.
• Learning Agility.
• Programming.
• Applications Integration.
• Test Driven Development.
• System Development Lifecycle.
• Troubleshooting.
• System and Technology Integration.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.

Compensation and Benefits:

The base salary represents BMO Financial Group’s hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

Base salary is one component of BMO Financial Group’s total compensation package for employees, which may include performance-based incentives, commissions or discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: www.bmousbenefits.com .

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.