Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Communications / Network Engineer I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Communications is seeking a Technical Operations Engineer I . In this role, you'll engage in operational engineering tasks with fundamental networking knowledge and skills in a 24/7 operational environment.

As a Technical Operations Engineer I, specializing in DOCSIS/Access, you'll be part of the team handling Technical Fulfillment Office ( TFO), Deployment, and Technical Support O ffice (T SO) for DOCSIS Access technology across all nine markets in the East Region. This position plays a vital role in meeting the business requirements for ongoing net work cap acity expansion and ensuring network service reliability. Your responsibilities will include managing daily operations and addressing breakdowns/incidents in the networks of the East Region.

This team collaborates closely with Integrated Network Planning and Technical Project Management teams to outline the Plan of Intent and is responsible for executing the Plan of Record for capital growth projects.

Executes routine network implementations for new technology under general supervision.
Reviews operational procedures with boundary partners and compiles information for detailed method of procedures as necessary.
Creates network change tickets following current processes and validates conflicts to prevent unnecessary outages.
Partners with Operations and Engineering to test and validate functionality, management, and performance of existing and new technologies .
Supports implementation and deployment of new services, systems, applications, and architectures through installation, configuration, integration, evaluation, testing, documentation, and training.
Collaborates with vendors to ensure proper equipment installation, operation, and issue resolution.
Manages small, routine projects within Operations to ensure timely delivery of services and adherence to milestones.
Coordinates with other departments to ensure the network exceeds market demands and complies with operational standards.

Minimum

Bachelor’s degree in a related discipline. The right candidate could also have a different combination, such as 4 years’ experience in a related field
Requires strong knowledge of working knowledge of transmission, switching, powering, grounding, mechanical, and cabling.
Excellent problem solving and analytical thinking skills to work effectively with teams throughout organization
Ability to work in 24/7 environment and on-call as required

Preferred

BS/BA degree in related discipline strongly desired ( i.e. Engineering, Computer Science, or similar technical degree).
Certifications: NRS I, CCENT, Network +, CCNA
Experience in telecommunications industry desired - preferably 2-3 years operating in a tiered level technical service assurance and/or service implementation environment
Demonstrated troubleshooting and diagnostic capabilities
Working knowledge of various manufacturers’ telecommunications equipment.
Working knowledge of backbone and metro architectures and technologies.
Participation in SCTE and related certifications

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Tech Ops Engineer I

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