Employer Industry: Home and Building Automation

Why consider this job opportunity:
- Salary up to $26.00 per hour, depending on experience
- Opportunity for career advancement and growth within the organization
- Work remotely or from the Carlsbad, CA office
- Supportive and collaborative work environment with a focus on continuous learning
- Chance to make a positive impact by assisting customers with cutting-edge technology solutions

What to Expect (Job Responsibilities):
- Provide front-line technical support via telephone, email, and live chat to customers and internal departments regarding product installation and programming issues
- Assist dealers with design assistance and troubleshooting for ELAN product installations
- Act as a technical brand champion and point of contact for sales and field escalations
- Report product defects and provide feedback to Technical Support management
- Continuously increase technical support product knowledge and attend training sessions

What is Required (Qualifications):
- High school diploma required; Associate degree or equivalent two-year college degree preferred
- 1-2 years of experience handling heavy inbound call volume in a technical support call center environment
- Strong technical knowledge of security systems, home automation systems, or health/wellness products
- Excellent customer service skills with a high level of patience
- Familiarity with Microsoft Windows and Office applications

How to Stand Out (Preferred Qualifications):
- Experience with residential automation platforms such as ELAN, Control4, or Crestron
- Field tech/installation experience highly desired
- Experience in commercial Audio Visual products like amplifiers and network switches
- URC or RTI programming experience a plus
- Proven ability to explain technical information clearly to customers

#HomeAutomation #TechnicalSupport #CareerOpportunity #RemoteWork #CustomerService

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