Employer Industry: Technology Support Services

Why consider this job opportunity:
- Hourly pay range up to $31.25
- Opportunity for merit increases and career advancement within the organization
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid holidays and Paid Time Off
- Supportive and diverse work environment that values candidates from varied backgrounds
- Chance to work in a fast-paced environment and make a positive impact on customer satisfaction

What to Expect (Job Responsibilities):
- Serve as the first point of contact for brokers and clients using the employer's technology tools, troubleshooting issues and determining resolutions
- Provide exceptional customer service, ensuring all users receive efficient and professional support
- Log all support requests and inquiries into the company's Customer Relationship Management (CRM) system
- Work closely with IT staff to diagnose and resolve issues reported by clients
- Take ownership of technical issues by performing root cause analysis and implementing solutions to restore service quickly

What is Required (Qualifications):
- Minimum High School Diploma required; advanced education or a degree is preferred
- Previous experience in customer support and/or IT support roles
- Proficiency in Microsoft Windows and MacOS operating systems
- Strong written and oral communication skills
- Ability to prioritize workload and manage tasks independently

How to Stand Out (Preferred Qualifications):
- Experience with software applications, particularly the Microsoft 365 Suite
- Strong planning, time management, and organizational skills
- Capacity to work under pressure and meet Service Level Agreements (SLAs)
- Ability to stay composed in high-pressure situations and effectively multitask
- Enthusiastic and adaptable approach to work

#TechSupport #CustomerService #CareerOpportunity #CompetitivePay #DiversityInHiring

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