Employer Industry: Internet of Things (IoT) Technology

Why Consider this Job Opportunity:
- Competitive hourly rate up to $30.00
- Opportunity for career growth and development within the company
- Comprehensive benefits package including medical, dental, and vision insurance
- Six weeks of paid parental leave
- Access to a 401k plan
- Supportive and inclusive company culture

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot technical issues, including android application support
- Track customer calls to resolution within agreed time limits
- Provide step-by-step technical help to customers via phone, email, or chat
- Escalate unresolved issues to appropriate internal teams
- Document technical knowledge in Salesforce

What is Required (Qualifications):
- Proven work experience as a Technical Support Representative or similar role
- Good understanding of computer systems, mobile devices, and tech products
- Familiarity with remote desktop applications and help desk software
- Excellent communication and problem-solving skills
- Ability to work well under pressure

How to Stand Out (Preferred Qualifications):
- Experience using help desk software and remote support tools

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