Employer Industry: Transportation Technology

Why consider this job opportunity:
- Hourly pay range of $26.64 to $30.00, with potential for bonuses and equity
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid vacation, sick leave, and holidays, along with six weeks of paid parental leave
- Opportunity to work in a dynamic and innovative environment within the IoT transportation industry
- Engage with a diverse team and contribute to excellent customer support and satisfaction

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot technical issues, particularly with heavy Android application support
- Track calls to resolution within agreed time limits and provide accurate feedback to customers
- Guide customers through troubleshooting steps via phone, email, or chat
- Escalate unresolved issues to appropriate internal teams and document technical knowledge in Salesforce
- Gather customer feedback and report product malfunctions to improve service quality

What is Required (Qualifications):
- Proven experience as a Technical Support Representative, Desktop Support Engineer, or IT Help Desk Technician
- Good understanding of computer systems, mobile devices, and other technology products
- Ability to diagnose and troubleshoot basic technical issues effectively
- Familiarity with help desk software, particularly Salesforce, and remote support tools
- Excellent communication and problem-solving skills, with the ability to work under pressure

How to Stand Out (Preferred Qualifications):
- Experience in providing step-by-step technical assistance, both written and verbal
- Flexibility to potentially work shift hours as required
- Knowledge of remote desktop applications and help desk software

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