Employer Industry: Transportation Technology

Why consider this job opportunity:
- Salary up to $30.00 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, and vision insurance
- Supportive and collaborative work environment
- Flexible work schedule with potential shift hours
- Chance to work with innovative technology in the IoT transportation sector

What to Expect (Job Responsibilities):
- Diagnose and troubleshoot technical issues, including heavy Android application support
- Provide step-by-step technical assistance to customers via phone, email, or chat
- Track calls to resolution within agreed time limits and escalate unresolved issues
- Document technical knowledge and customer interactions in Salesforce
- Analyze product malfunctions and gather customer feedback

What is Required (Qualifications):
- Proven work experience as a Technical Support Representative, Desktop Support Engineer, or IT Help Desk Technician
- Strong understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (e.g., Salesforce)
- Excellent communication and problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience using help desk software and remote support tools
- Ability to work well under pressure and maintain professionalism
- Flexibility to work varying shift hours

#TransportationTechnology #TechnicalSupport #CareerOpportunity #CompetitivePay #InnovativeSolutions

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