Employer Industry: Emergency Management Technology

Why consider this job opportunity:
- Salary up to $140,000
- Comprehensive employee benefits including healthcare, dental, and mental health support
- Opportunity for career advancement and growth within a rapidly expanding company
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to make a positive impact on critical event management and organizational resilience
- Flexibility to travel and work with diverse clients across North America

What to Expect (Job Responsibilities):
- Oversee deployment planning, solution innovation, and technical issue resolution to ensure positive customer experiences
- Establish governance models with clients and conduct regular stakeholder meetings and business reviews
- Develop and deliver training sessions for continuous product education and customer awareness
- Troubleshoot customer concerns and escalate critical issues for resolution
- Provide Critical Event Management support through reports, exercises, and best practices

What is Required (Qualifications):
- 8-10 years of experience in emergency management, public safety, enterprise security, or risk management
- 3+ years in a customer-facing support or consulting role such as professional services or project management
- Strong project management and technical skills, with a desire for self-development
- Proven ability to coordinate internal resources to solve complex customer implementation problems
- Excellent written and verbal communication skills, with strong critical thinking and problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Previous consulting experience in technology adoption within public safety or business continuity
- Familiarity with Internet-hosted applications, computer security, and networking
- Strong time management skills with proficiency in Microsoft Office, Salesforce, and SaaS applications
- Ability to obtain relevant security clearances
- Bachelor’s Degree in Business, Computer Sciences, Public Safety, Emergency Management, or related fields

#EmergencyManagement #CustomerSuccess #ProjectManagement #CareerGrowth #TechnicalConsulting

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