Employer Industry: Payment Technology Solutions

Why consider this job opportunity:
- Salary up to $70,000
- Comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer relationships and success
- Ability to work with a dynamic team in a rapidly evolving industry

What to Expect (Job Responsibilities):
- Establish and maintain strong working relationships with school district personnel and technical consultants
- Manage customer technical issues and support escalations to ensure timely resolution
- Provide proactive, strategic, and technical guidance to clients
- Generate and deliver reports for assigned districts based on service levels
- Collaborate with at-risk clients to develop retention strategies

What is Required (Qualifications):
- Minimum of 5 years of experience troubleshooting complex computer, applications, or network-related problems
- 2-4 years of experience in customer technical support help desk
- Strong communication skills, both verbal and written
- Ability to travel throughout the local school district
- Must have a valid driver’s license

How to Stand Out (Preferred Qualifications):
- Experience in the K-12 school foodservice market
- 2-4 years of experience installing and training on a POS system
- Advanced working knowledge of PC networking and project management methodologies
- Familiarity with USDA regulated school food service software
- Knowledge of SalesForce.com is a plus

#PaymentTechnology #CustomerSupport #CareerOpportunity #CompetitivePay #TechnicalAccountManager

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