Employer Industry: Payment Solutions and Technology

Why consider this job opportunity:
- Salary up to $70,000 + Benefits
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Work closely with diverse teams and clients in the K-12 school foodservice market

What to Expect (Job Responsibilities):
- Establish and maintain strong working relationships with clients and internal teams to resolve technical issues
- Provide proactive, strategic, and technical guidance to clients, aligning their business goals with company solutions
- Generate regular reports to monitor service levels and customer satisfaction
- Collaborate with at-risk clients to develop retention strategies
- Ensure compliance with service level agreements and manage client expectations effectively

What is Required (Qualifications):
- Minimum of 5+ years of experience in troubleshooting complex computer/applications/network-related problems
- 2-4 years of experience in customer technical support help desk preferred
- Strong communication skills, both verbal and written
- Valid driver’s license and ability to travel throughout the local school district
- Strong understanding of project management methodologies

How to Stand Out (Preferred Qualifications):
- Experience in the K-12 school foodservice market is highly desired
- Knowledge of SalesForce.com a plus
- 2-4 years’ experience in installing and training on a POS system

#PaymentSolutions #CustomerSupport #TechnicalAccountManager #CareerOpportunity #K12Education

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