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Connect with Telstra

We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.

Our Defence Team
Working on the one of the largest and Strategic accounts under the Telstra portfolio we believe it is people who give purpose to our technology. We're committed to staying close to our customer and providing them the best experience and delivering the best tech, on the best network. Our purpose is to build a connected future so everyone can thrive.

For you, that means incredible opportunities to be challenged, to innovate, and grow your career.

Candidates must be Australian Citizens to be considered. This role will require you to hold and maintain an Australian Government Baseline security clearance.

What is the focus of this role

The focus of a Technical Business Analyst role is to bridge the gap between business needs and technical solutions within an organization. This role typically involves the following key responsibilities:

Requirements Gathering: They would work closely with business stakeholders to understand their requirements and translate them into technical specifications. You will collect and document detailed requirements, ensuring that they are clear, complete, and aligned with the organization's goals.

Analysis: You would analyse existing business processes and systems to identify areas where technology can be leveraged to improve efficiency, productivity, and effectiveness. You may be involved conducting feasibility studies and cost-benefit analyses.

System Design: Technical business analysts often play a crucial role in designing systems and solutions to meet business requirements. You would be creating system architecture, data models, and functional specifications.

Communication: Effective communication is a vital part of the role. Business analysts need to communicate complex technical concepts to non-technical stakeholders and vice versa. You would act as intermediaries, ensuring that both sides understand each other.

Documentation: You would create and maintain documentation, including user manuals, technical specifications, and system documentation. This is essential for onboarding, training, and future reference.

Quality Assurance: Technical business analysts are often involved in quality assurance and testing processes. You would ensure that the developed systems meet the specified requirements and are free of defects.

Project Management: You would be involved in project management activities, such as project planning, tracking progress, and ensuring that projects are delivered on time and within budget.

Vendor Management: In cases where external software or services are being utilized, technical business analysts may evaluate and manage relationships with third-party vendors.

Continuous Improvement: They continually assess the performance of systems and processes and identify opportunities for improvement. This may involve suggesting updates, enhancements, or entirely new solutions.

Risk Management: Identifying and mitigating risks associated with technology projects is also part of the role. This involves anticipating potential issues and developing contingency plans.

Change Management: They help with the adoption of new systems within the organization, including training and support for end-users.

The specific focus of a Technical Business Analyst may vary depending on the organization, its industry, and the particular project or initiative they are working on. This role requires a blend of business acumen and technical expertise, making it a critical link between the business and IT departments.

Your key responsibilities and major tasks include, but are not limited to:

• Collaborate with product managers, designers, and fellow engineers to define requirements and specifications.

• Design and develop software solutions using appropriate programming languages and frameworks.

• Participate in code reviews to ensure adherence to coding standards and best practices.

• Collaborate in the troubleshooting and resolution of software defects and system issues.

• Stay up to date with emerging technologies and industry best practices to continually enhance your skills and knowledge.

• Contribute to documentation, including system designs, technical specifications, and user guides.

• Assist in estimating effort and timelines for software development tasks.

Enough about us, let's talk about you. We are looking for individuals who can confidently demonstrate the following:

• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent work experience).

• Familiarity in software development, including full lifecycle development of complex software projects.

• Proficiency in one or more programming languages (e.g., Ansible, Java, Python, C++, JavaScript).

• Familiarity with software development methodologies (e.g., Agile, Scrum) and version control systems (e.g., Git).

• Familiarity of software architecture, design principles, and patterns.

• Experience with software testing and debugging techniques.

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration abilities within a team environment.

Desired Skills:

• Experience with cloud platforms (e.g., AWS, Azure, GCP).

• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).

• Knowledge of web development frameworks.

• Understanding of RESTful APIs and microservices architecture.

• Previous involvement in open-source projects or contributions.

• Passion for continuous learning and staying current with evolving technologies.

These positions can be located in Brisbane, Sydney, Canberra, Melbourne or Adelaide.

Here’s what you can expect from us:

• Flexible working. We value flexible working arrangements and strive to provide them whenever possible. However, we recognize that certain roles and employment contracts may not allow for such arrangements.

• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.

• Pay for performance. We recognise outstanding contributions through our generous incentive programs.

• Parental Leave. A gender-equal policy for all parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.

• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs.

• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.

• Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

If you are looking to take the next step in your career, we want to hear from you!

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.

www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact.