Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary of $16.00 per hour for a Technical Customer Service Representative, Level 1
- Paid virtual training starting January 24, 2025
- Comprehensive benefits package including medical, dental, and vision insurance, paid time off, flexible spending accounts, and life insurance
- Opportunity to work remotely, providing flexibility in your work environment
- Supportive company culture focused on team member happiness and innovation
- Chance to work with iconic brands in parenting and infant wellbeing

What to Expect (Job Responsibilities):
- Provide customer support via phone, chat, and email, with a focus on phone interactions
- Troubleshoot technical issues and assist with device installation and app configuration
- Create positive customer interactions by utilizing empathy and effective communication
- Meet performance metrics related to customer satisfaction, productivity, and quality
- Attend required training sessions to stay updated on brand products and policies

What is Required (Qualifications):
- 1+ years of experience in customer service
- High School diploma or equivalent
- Proficiency in troubleshooting and problem-solving with desktop and mobile devices
- Strong written and verbal communication skills, adaptable to diverse customer demographics
- Ability to document customer interactions accurately with minimal errors

How to Stand Out (Preferred Qualifications):
- Experience in a virtual contact center environment
- Familiarity with troubleshooting applications on iOS and Android platforms

#CustomerService #RemoteWork #TechnicalSupport #CareerOpportunity #DiversityAndInclusion

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