Remote Jobs

Technical Customer Success Specialist


Pay$90000.00 - $100000.00 / year
LocationNew York/New York
Employment typeFull-Time

What's your preference?

Apply with job updates
  • Job Description

      Req#: 4A.444
      Employer Industry: Cybersecurity and AdTech

      Why consider this job opportunity:
      - Salary up to $110K per year
      - Opportunity for career advancement and growth within a rapidly growing company
      - Work in a technology-driven environment that values individual contributions
      - Supportive and collaborative team culture focused on client success
      - Chance to become a trusted advisor and make a significant impact on customer relationships
      - Flexible schedule with the ability to work in the office twice a week

      What to Expect (Job Responsibilities):
      - Proactively manage and support the success of a portfolio of assigned customers, driving adoption and growth
      - Manage the onboarding of new customers, translating their Desired Outcomes into actionable implementation plans
      - Serve as the product expert and trusted advisor, providing guidance on maximizing value from the employer's solutions
      - Conduct data-driven reviews and analysis of customer fraud activity, presenting insights and findings
      - Build strong customer relationships through high levels of engagement and routine performance reviews

      What is Required (Qualifications):
      - 2+ years of experience in a client-facing role, either in a leading or supporting capacity
      - 2+ years of experience within a SaaS/AdTech environment
      - Strong analytical and problem-solving skills with attention to detail and the ability to troubleshoot independently
      - Superior verbal and written communication skills, with the ability to present data effectively to C-level executives
      - High proficiency in Microsoft Excel or business intelligence tools, with extensive experience in data analysis and reporting

      How to Stand Out (Preferred Qualifications):
      - Knowledge and experience with Paid Search and Pay-Per-Click (PPC) advertising platforms, such as Google Ads and Google Analytics
      - Experience measuring, analyzing, and reporting on marketing performance metrics
      - Bachelor's degree with a technological background

      #Cybersecurity #AdTech #CustomerSuccess #CareerGrowth #DataAnalysis

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      The best remote jobs for you