Employer Industry: Customer Experience Management

Why consider this job opportunity:
- Ability to work from the comfort of your home
- Paid training and competitive compensation package
- Medical and dental benefits plans, along with an Employee Assistance Program
- Employee referral program starting at $500 for every referral hired
- Internal career advancement opportunities and tuition reimbursement
- Recognized as a Great Place to Work in 2023 for three consecutive years

What to Expect (Job Responsibilities):
- Provide first-level technical solutions regarding the installation, operation, and maintenance of products
- Respond to inbound customer queries and troubleshoot technical issues
- Build and maintain positive customer relations by offering personalized solutions
- Schedule service calls and follow up with customers/clients
- Ensure accurate data input using prescribed applications

What is Required (Qualifications):
- Associate’s degree or certification from an accredited program for technical and/or clinical education
- Minimum of 2 years in a technical or clinical/medical device support role
- Experience with electronic documentation systems
- Must be at least 18 years old
- Excellent communication and comprehension skills

How to Stand Out (Preferred Qualifications):
- Previous contact center experience
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel
- Ability to type 30 wpm and successfully pass language/grammar screening
- Excellent home internet connection (hardwired; WiFi connections are not permitted)

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