Employer Industry: Telecommunications

Why consider this job opportunity:
- Competitive compensation and comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Flexible work environment with remote, hybrid, and office-based options
- Focus on employee wellness through physical, emotional, and financial health programs
- Recognition as a Top Workplace by the Charlotte Observer
- Chance to innovate in service delivery and enhance customer experience

What to Expect (Job Responsibilities):
- Develop a scalable and robust cross-domain system stack for Mass Markets, Enterprise, and Wholesale customers
- Drive automation, process efficiency, and customer service support for field technicians and technical support agents
- Lead operational readiness for new Service Delivery product launches and enhance existing platforms
- Manage JIRA and incident life cycle, including requirements, ticket tracking, and communication
- Collaborate with cross-functional teams to identify opportunities and prioritize workflows

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience in Service Support, System Support, or Service Assurance
- Experience working on cross-functional and cross-team projects
- Understanding of Chatbot experience and workflows
- Strong strategic vision with the ability to identify friction points and implement solutions
- Familiarity with Natural Language Processing (NLP) and customer support experience

How to Stand Out (Preferred Qualifications):
- Deep familiarity with fiber technology and customer experience
- Master's Degree and/or technical certifications
- Strong technical experience, preferably in telecommunications or software development
- Experience in developing Chat experiences and automating self-service capabilities

#Telecommunications #ServiceDelivery #CareerOpportunity #RemoteWork #CustomerExperience

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