Family Description

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development.

Subfamily Description

Information Design (IFD) comprises the design, planning, coordination, writing, and illustrating of technical customer documentation and user guides in R&D product and system programmes. Contains planning, developing, writing, and editing of operational and maintenance information about products, systems, and solutions. These appear as web-based publications for internal and external users; sometimes including Graphical User Interfaces (GUIs) and various forms of multi-media.

Qualifications

Your skills and experience

You have:

• 5+ years of relevant technical writing experience and a Bachelor’s degree (or higher), preferably in Technical Communication, English, Journalism, or related technical field
• Excellent written and verbal English language skills and a good understanding of structured authoring
• Advanced technical writing and research skills to develop user-focused information as part of a global, diverse, and cross-cultural team
• Strong organizational skills and ability to independently manage competing priorities and work effectively within established deadlines
• Superior learning skills and aptitude to adapt and thrive in an innovative setting
• Advanced analytical skills and specialist knowledge to contribute with creative, nonstandard approaches to improve processes and resolve complex problems in a dynamic environment, under high market pressure

It would be nice if you also had:

• Experience with XML authoring tools (such as oXygen) and content management systems (such as Git)
• Knowledge of telecommunications or data networking and ability to quickly acquire domain knowledge through training
• Experience in working with a command line interface (CLI)
• Experience with Confluence, JIRA, and SharePoint
• Experience working with new hardware and software
  

Responsibilities

**This position does not offer any visa or relocation support

The team you'll be part of
The IP Routing (IPR) customer documentation team is seeking a highly motivated Senior Technical Writer for our Ottawa, Ontario campus.
As a member of this team, you will develop clear, accurate, topic-based, customer-facing information in a fast-paced environment to support a variety of user-focused information deliverables. The customer documentation team is always innovating, so adaptability and dynamic learning are key qualities for success.

Are you an experienced technical writer who is passionate about documentation and the customer experience? As part of our team, you will:

• Work independently and in cross-functional teams to develop clearly structured information products with precise and user-focused procedures and essential reference information for the installation, operation, maintenance, and management of Nokia's Network Infrastructure solutions
• Follow the defined IPR development process and best practices to create content and graphics for IPR products using state-of-the-art tools, such as XML authoring tools, Content Management Systems (CMS), and server-based production systems
• In close collaboration with R&D, product line management (PLM), and other Nokia functional areas, gather the required source information. This includes research and analysis of source materials; working with product prototypes, command line interfaces (CLIs) or Graphical User Interfaces (GUIs); and leading interviews and technical discussions with subject matter experts (SMEs).
• Accurately and effectively communicate technical information in the English language in a way that is relevant to a global audience
• Manage the testing and validation of information products with SMEs
• Negotiate operational issues and conduct briefings with senior leaders within the job function, when required
• Assess customer and internal feedback to update and improve information products
• Evaluate business requirements, customer needs, and best practices to validate and develop information designs that meet those needs
• Actively contribute to evaluating and developing standards, processes, and information architectures, as required
• Coordinate information development activities for individual projects in the team; support and train less-experienced team members; represent the team in project meetings
• Continuously share and expand your own technical expertise for assigned products and proactively broaden abilities to leverage a state-of-the-art toolset to develop customer-facing information products