Employer Industry: Outdoor Power Equipment Manufacturer

Why Consider this Job Opportunity:
- Competitive salary up to $45,000 per year
- Opportunities for career advancement and growth within the organization
- Comprehensive benefits package including health insurance and retirement plans
- Chance to work with a supportive and collaborative team
- Ability to make a positive impact on customer satisfaction and product quality
- Access to training and development programs for skill enhancement

What to Expect (Job Responsibilities):
- Respond to technical questions and issues from internal and external customers
- Troubleshoot, diagnose, and evaluate individual case information for repair and warranty support
- Record details of cases in CRM system and provide clear solutions for product repair or replacement
- Provide technical product support to Dealer and Distributor Network
- Remain logged in to systems and process cases using phone, chat, email, and written correspondence daily

What is Required (Qualifications):
- High school diploma or GED
- 1-3 years of engine or mechanical experience
- Ability to lift up to 50 lbs and operate turf care machinery
- Exceptional oral and interpersonal communication skills
- Basic capability in MS Office (Word, Excel, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience utilizing electronic parts lookup systems and electronic technical information environment
- Previous customer service experience in a technical setting
- Knowledge of Outdoor Power Products and applications

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