Employer Industry: Beverage Technology

Why consider this job opportunity:
- Comprehensive medical, dental, and vision insurance plans, with 95% of costs covered by the employer
- Flexible PTO plus 12 company holidays and additional paid days for sick leave
- Generous fully paid parental leave for all parents
- Monthly stipends for cell phone use and commuting costs
- Supportive and collaborative work environment with team-building events and happy hours
- Opportunity to work with innovative technology in a rapidly growing company

What to Expect (Job Responsibilities):
- Assess and improve existing troubleshooting processes impacting the customer experience
- Troubleshoot issues related to Bevi machines, including non-routine failures
- Provide guidance on installations and preventative maintenance for customers
- Lead troubleshooting efforts via phone and email, with training provided
- Communicate opportunity areas and feedback for process improvements to internal teams

What is Required (Qualifications):
- Ability to learn and understand hardware and software systems for effective troubleshooting
- Proficiency in independent judgment and decision-making for improvement recommendations
- Strong multitasking skills, managing calls, emails, and ticketing simultaneously
- Exceptional verbal and written communication skills for thorough ticket management
- Knowledge of CRM/ticketing systems like Zendesk, Salesforce, and Netsuite is a plus

How to Stand Out (Preferred Qualifications):
- College degree preferred
- Experience in providing technical support in a customer-facing role
- Familiarity with the beverage industry or IoT technology

#BeverageTechnology #TechnicalSupport #CustomerExperience #CareerOpportunity #InnovativeCompany

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