Employer Industry: Beverage Technology

Why consider this job opportunity:
- Comprehensive medical, dental, and vision insurance plans with 95% paid by the employer
- Flexible PTO plus 12 company holidays and additional paid days for volunteer events
- Generous fully paid parental leave for both birth parents and non-birth parents
- Monthly stipends for cell phone use and commuting costs
- Opportunity to work in a rapidly growing company focused on sustainability
- Collaborative and engaging work environment with regular team-building events

What to Expect (Job Responsibilities):
- Assess and recommend improvements to troubleshooting processes impacting customer experience
- Troubleshoot and resolve non-routine failures of Bevi machines via phone and email
- Provide guidance on installations and preventative maintenance to enhance customer satisfaction
- Support upsell opportunities and handle inbound inquiries that may lead to sales
- Communicate feedback and opportunity areas to internal teams for process improvements

What is Required (Qualifications):
- Ability to learn and understand hardware and software systems for effective troubleshooting
- Proficiency in using independent judgment to make improvement recommendations
- Strong multitasking skills to manage calls, emails, and tickets efficiently
- Exceptional verbal and written communication skills, focusing on thorough ticket management
- Knowledge of CRM/ticketing systems like Zendesk, Salesforce, and Netsuite is a plus

How to Stand Out (Preferred Qualifications):
- College degree preferred
- Previous experience in technical support or customer service within a technology-related field
- Familiarity with beverage systems or related equipment
- Demonstrated ability to drive process improvements in a service-oriented environment

#BeverageTechnology #CustomerSupport #Sustainability #CareerGrowth #TechnicalServices

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