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Job Description
- Req#: 23202
Employer Industry: Telecommunications
Why Consider this Job Opportunity:
- Starting pay up to $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Remote work from home position in any of the 40+ US states where the employer has a presence
- Comprehensive benefits package including medical, dental, vision coverage, and 401k plan
- Tuition assistance after working with the employer for 1 year
What to Expect (Job Responsibilities):
- Provide first contact support for small & large business voice, video, data, and premium commercial product issues
- Diagnose, troubleshoot, and resolve customer troubles in an expeditious manner
- Maintain knowledge of relevant employer product offerings and technology
- Interface between customers and technicians to gather required information
- Educate customers to reduce repeat calls
What is Required (Qualifications):
- 1+ year customer service, help desk, troubleshooting, or call center experience
- Must follow the employer's attendance guidelines
How to Stand Out (Preferred Qualifications):
- Advanced troubleshooting skills related to telephony and data products
- Understanding of the telecommunication industry
- Problem-solving skills and experience with various software applications
#Telecommunications #CustomerService #RemoteWork #CareerGrowth #TechnicalSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to nearly 900 rural, suburban, and metropolitan communities across the U.S. With more than 1.2 million connections, TDS is one of the fastest growing technology companies in the United States. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America’s Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.