Employer Industry: Telecommunications

Why consider this job opportunity:
- Starting pay of $18.50 per hour, with potential for additional compensation
- Medical, dental, and vision coverage starting on day one of employment
- Excellent 401(k) plan with matching contributions
- Annual vacation time of 3 weeks and 2 weeks of sick time, accruing from day one
- Remote work opportunity available in over 40 U.S. states
- Tuition assistance after one year of employment

What to Expect (Job Responsibilities):
- Provide first contact support for small and large business voice, video, data, and premium commercial product issues
- Demonstrate exceptional customer service and take ownership of customer-reported issues
- Assist customers with internet configurations and settings while generating and updating trouble tickets
- Diagnose, troubleshoot, and resolve customer troubles efficiently to meet service level requirements
- Contribute to process improvement by providing feedback on root cause analysis and recommended solutions

What is Required (Qualifications):
- 1+ year of customer service, help desk, troubleshooting, or call center experience
- Must adhere to attendance guidelines to meet business needs
- Advanced troubleshooting skills related to telephony and data products
- Understanding of the telecommunication industry and its products and services
- Proven problem-solving skills and experience with trouble ticketing systems

How to Stand Out (Preferred Qualifications):
- Experience with ACD, billing systems, and business applications such as spreadsheets and databases
- Ability to work well in a team or independently with minimal supervision
- Excellent organizational and time management skills

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