Employer Industry: Telecommunications

Why consider this job opportunity:
- Starting pay of $18.50 per hour, with potential for additional compensation
- Comprehensive medical, dental, and vision coverage starting on day 1 of employment
- Generous vacation and sick leave policies, with 3 weeks of vacation time and 2 weeks of sick time accrued from day one
- Flexible remote work opportunity available across 40+ states
- Supportive work environment that prioritizes employee well-being and professional development

What to Expect (Job Responsibilities):
- Provide first contact support for business voice, video, data, and premium product issues
- Demonstrate exceptional customer service skills to minimize escalations and exceed customer expectations
- Assist customers with internet configurations and settings, generating trouble tickets as needed
- Diagnose, troubleshoot, and resolve customer issues in a timely manner
- Contribute to overall process improvement by providing feedback to management

What is Required (Qualifications):
- 1+ year of customer service, help desk, troubleshooting, or call center experience
- Must adhere to attendance guidelines to meet business needs
- Advanced troubleshooting skills related to telephony and data products
- Understanding of the telecommunication industry and associated products
- Proven ability to handle customer complaints and escalations effectively

How to Stand Out (Preferred Qualifications):
- Experience with ACD, trouble ticketing systems, and software skills in business applications
- Ability to work well in a team or independently with minimum supervision
- Strong organizational and time management skills
- History of going above and beyond to ensure customer satisfaction
- Proven ability to maintain confidentiality and manage sensitive information

#Telecommunications #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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