Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity to work with award-winning software products
- Supportive and collaborative work environment that values creativity and teamwork
- Chance to make a positive impact on customer satisfaction and experience
- Flexible remote work opportunities
- Engaging company culture focused on continuous improvement and personal growth

What to Expect (Job Responsibilities):
- Provide front-line technical support for Mac/iOS to customers
- Troubleshoot and resolve technical issues related to the employer's software
- Ensure all problems are logged in detail and resolved to client satisfaction
- Act as the primary interface between Customer Advocate, Quality Assurance, and Engineering Teams
- Proactively identify trends and anticipate customer needs

What is Required (Qualifications):
- Highly familiar with Apple Operating Systems (macOS & iOS)
- Excellent communication skills, including active listening
- Strong ability to prioritize tasks effectively
- Detail-oriented with a commitment to customer satisfaction
- Strong work ethic with minimal need for micromanagement

How to Stand Out (Preferred Qualifications):
- Experience using tools such as Zendesk, Teamviewer, Jira/Confluence, and database management systems like PSQL/SQLite
- Ability to contribute innovative ideas during team meetings for improvement

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.