Employer Industry: Legal and Information Services

Why consider this job opportunity:
- Salary up to $104,000
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work model with 2-3 days a week in the office
- Comprehensive benefits package including wellness programs, mental health days, and flexible vacation
- Globally recognized culture of diversity, equality, and inclusion
- Chance to contribute to meaningful work that supports justice, truth, and transparency

What to Expect (Job Responsibilities):
- Provide second-level technical support and guidance to end-users
- Monitor the Helpdesk/Service Center system and respond to support tickets in a timely manner
- Conduct troubleshooting and assist with hardware/software installations, upgrades, and moves
- Mentor team members and contribute to the hardware/software inventory process
- Create and update documentation in the enterprise knowledge base

What is Required (Qualifications):
- 1-2 years of experience in on-site desktop support
- Experience supporting Windows and Mac OS
- Knowledge of mobile devices and MDM preferred
- Strong passion for customer service and innovative process improvement
- Ability to work collaboratively in a team environment

How to Stand Out (Preferred Qualifications):
- Experience with administering accounts in Azure and InTune
- Demonstrated ability to thrive in constantly changing conditions
- Previous involvement in project management or leading small teams
- Familiarity with best practices in IT support and change management
- Experience with formal technical/business presentations

#LegalServices #TechnicalSupport #HybridWork #DiversityAndInclusion #CareerGrowth

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