Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Salary up to $110,000 USD
- Stock options (ISOs) included as part of total compensation
- Comprehensive medical, dental, and vision benefits fully covered for employees
- Flexible remote work environment with a focus on work-life balance
- Proactive approach to employee well-being with Responsible Time Off policy
- Opportunity to contribute to a mission-driven company focused on making a positive impact

What to Expect (Job Responsibilities):
- Provide support to customers with integration-related issues, including data syncing and API questions
- Troubleshoot and diagnose complex technical problems, clearly explaining solutions to users
- Collaborate with Product, Engineering, and Customer Success teams to resolve issues efficiently
- Write and update help documentation, FAQs, and internal resources for better support
- Monitor trends to anticipate potential issues and advise customers on technical possibilities

What is Required (Qualifications):
- 2-4 years of experience in customer-facing technical support, implementation, or success role at a SaaS company
- Experience supporting users with integration issues, including APIs and data syncing
- Proven ability to work directly with engineering or product teams to escalate technical issues
- Strong writing skills for creating clear and helpful documentation
- Familiarity with support case management tools like Zendesk, Intercom, or Salesforce

How to Stand Out (Preferred Qualifications):
- Experience working with startup environments or B2B SaaS businesses
- High levels of empathy and a strong connection to the company's mission
- Ability to manage multiple priorities and adapt to a fast-paced work environment
- Experience providing proactive support to prevent widespread issues
- Comfort in using various systems and learning new software quickly

#SaaS #TechnicalSupport #RemoteWork #CustomerSuccess #CareerOpportunity #FlexibleWorkEnvironment

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