NHS
Technical Support Analyst
This job is now closed
Job Description
- Req#: C9218-25-0571?language=en&page=25&sort=publicationDateDesc
- Provide support to a large corporate computer systems estate comprising over 10000 desktops and over 13000 users
- Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management.
- Provide support in the operation of networked computer systems.
- Undertake acceptance testing, software loading and configuration, and troubleshooting of desktop' end-user Information & Communications Technology (ICT) equipment.
- Undertake installation and commissioning of ICT equipment in the users work area, including basic familiarisation of the equipment with the user.
- Be conversant with the principles, configuration and use of the Trust's standard computer operating systems, such as Microsoft Windows and UNIX technologies.
- Commission, deploy and support a range of mobile devices including the Apple range of products and dictation equipment.
- Provide support to voice and data corporate networked systems covering routine housekeeping/ maintenance duties using configuration management and change management processes.
- Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment.
- Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary).
- Ensure ICT equipment conforms to the appropriate safety standards.
- Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT and appropriate third parties as necessary to rectify such faults.
- Undertake first line network equipment and cabling fault finding including appropriate configuration work.
- Use the ServiceNow computer system to record and monitor the progress of all incidents, changes and requests to their resolution, including invoking escalation procedures where appropriate and keeping users informed of progress.
- Assist with the operation of the ICT Service Desk, as required.
- Use the ServiceNow computer system as the Trusts ICT asset management system, and to use the system for the production of management reports, as required.
- Provide support to voice and data corporate networked systems covering routine housekeeping/ maintenance duties using configuration management and change management processes.
- Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment.
- Provide support to associated NHS staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary).
- Ensure ICT equipment conforms to the appropriate safety standards.
- Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT and appropriate third parties as necessary to rectify such faults.
- Undertake first line network equipment and cabling fault finding including appropriate configuration work.
- Use the ServiceNow computer system to record and monitor the progress of all incidents, changes and requests to their resolution, including invoking escalation procedures where appropriate and keeping users informed of progress.
- Assist with the operation of the ICT Service Desk, as required.
- Use the ServiceNow computer system as the Trusts ICT asset management system, and to use the system for the production of management reports, as required.
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Job summary
University Hospitals Coventry & Warwickshire NHS Trust's ICT Department team has a fantastic opportunity for an individual who has aspirations to work as a Technical Support Analyst. This post is an exciting opportunity to learn new skills and become part of a growing team.
Working within a dynamic team of highly skilled individuals to provide exceptional levels of support to a variety of disciplines within a large and exciting Acute Hospital environment. Providing both hardware and software support for users of Information and Communications Technology (ICT) whilst maintaining excellent levels of customer service.
**FULL VALID UK DRIVING LICENSE IS ESSENTIAL FOR THIS POST***
Main duties of the job
We are looking to appoint an individual with who has excellent technical, interpersonal andcommunication skills and confident working as part of a large team and independently.
Standard hours of work will be within the core office hours of 0730 to 1800 Monday to Friday although flexibility will be required to ensure the needs of the service are met. The post holder will be based at University Hospital, Coventry.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Date posted
22 April 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
218-AC-B5-7155472
Job locations
University Hospital Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Job descriptionJob description
Job responsibilities
Telecommunications
Department-wide
For further details of the role please see the attached job description.
Job responsibilities
Telecommunications
Department-wide
For further details of the role please see the attached job description.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Commitment to Trust Values and Behaviours
Essential
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Desirable
Commitment to Trust Values and Behaviours
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospital Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospital Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.