Employer Industry: Technology Support Services

Why consider this job opportunity:
- Salary up to $32.75 per hour
- Comprehensive benefits package including medical, dental, vision, and retirement plans
- Opportunity for career advancement and growth within the organization
- Hybrid work environment offering flexibility of remote work and on-site collaboration
- Access to well-being incentives, tuition assistance, and employee discounts
- Supportive and inclusive work culture committed to diversity

What to Expect (Job Responsibilities):
- Provide technical support to users via phone, email, and online for the Workforce Edge and Sophia platforms as well as Salesforce
- Coordinate issue escalation and document all support requests, including troubleshooting and resolution actions
- Meet and exceed team service level metrics regarding productivity and quality of service
- Assist in creating and updating documentation for internal users, including knowledge base resources and tutorials
- Participate in special projects and other assigned tasks within agreed-upon timeframes

What is Required (Qualifications):
- Minimum of 1 year of experience with education platforms and provider integrations
- At least 2 years of experience providing customer service and technical support
- Proficiency in using Windows Operating System and Microsoft Office
- Strong oral and written communication skills with a focus on high-quality service
- Ability to prioritize tasks and manage multiple responsibilities effectively

How to Stand Out (Preferred Qualifications):
- Experience using Salesforce Service Cloud and Sales Cloud
- Basic understanding of SQL and experience executing read-only queries
- Proficiency in Spanish language
- Familiarity with remote management tools for technical issue resolution
- Experience supporting integrations including API and file-based systems

#TechnologySupport #CustomerService #RemoteWork #CareerOpportunity #HybridWorkEnvironment

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