Employer Industry: Foodservice and Support Services

Why consider this job opportunity:
- Fully remote position with flexible work hours
- Opportunity for career advancement within a global company
- Work with a diverse team in a fast-paced environment
- Engage in innovative technology solutions within the foodservice and hospitality industries
- Supportive company culture that values diversity and inclusion

What to Expect (Job Responsibilities):
- Provide troubleshooting and technical support for hardware, software, networking, and telecommunications issues
- Serve as a Tier 1 point of contact for IT support to in-house and remote users across North America
- Respond to queries via email and phone, ensuring timely assistance for all associates
- Document and track the problem-solving process and actions taken
- Prioritize and execute tasks efficiently to resolve issues

What is Required (Qualifications):
- Proficient in English; knowledge of French is preferred but not mandatory
- Diploma in technology or equivalent combination of education and experience
- Minimum 2 years of experience in a fast-paced environment
- Familiarity with LAN and WAN technologies, Windows 8 and 10, Office 2016/365, Active Directory, and Exchange
- Excellent written and verbal communication skills, along with exceptional problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Experience with SharePoint, iPhones, iPads, and Android devices
- Strong customer service skills

#Foodservice #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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