Employer Industry: Accounting Services for Franchise Owners

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Enjoy flexible work arrangements, including remote work options
- Competitive compensation package and benefits
- Join a passionate team that values innovation, collaboration, and personal growth
- Contribute to a cutting-edge accounting platform that empowers franchise business owners worldwide

What to Expect (Job Responsibilities):
- Manage and respond to product support tickets within accepted SLAs
- Troubleshoot challenging issues across multiple integrated applications
- Collaborate with team members across multiple departments
- Identify and document defects accurately and concisely
- Author knowledge base articles and process documentation

What is Required (Qualifications):
- Minimum of two years of professional experience in a technical support role
- Excellent written and verbal communication skills
- Ability to independently plan and prioritize tasks
- Possess a resilient and tenacious mindset and a positive outlook
- Thrives in a team-oriented culture that embraces collaboration

How to Stand Out (Preferred Qualifications):
- Working knowledge of basic accounting principles
- Expertise in Microsoft Excel
- Experience with QuickBooks Online
- Experience using Zendesk for ticket management
- Familiarity with additional tools including Asana, Salesforce, Jira, and Confluence

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