Concentrix - CA
Technical Support / Customer Service Representative-Remote (Night Shift)
This job is now closed
Job Description
- Req#: R1591148
Employer Industry: Customer Experience and Technical Support Services
Why consider this job opportunity:
- Salary up to $22 per hour, including performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career advancement with about 80% of management positions filled internally
- Supportive and inclusive work culture recognized as one of the "World’s Best Workplaces"
- Flexibility to work from home in a distraction-free environment
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Offer additional products and/or services to enhance customer experience
- Deliver exceptional customer service with a focus on problem-solving
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and technical support experience preferred
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Previous technical support experience
- Eagerness to learn new technologies
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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