Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $22 per hour, including base salary and performance incentives
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career growth and personal development, with 80% of management positions filled internally
- Supportive company culture with a focus on diversity, equity, and inclusion
- Flexibility of working remotely from home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a structured call flow guide
- Resolve technical issues related to hardware, software, and client products
- Maintain accurate documentation and information tracking in databases
- Offer additional products and services to enhance customer experience
- Deliver exceptional customer service with a positive attitude

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work evening or overnight shifts
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Proficiency in computer navigation and knowledge of PCs

How to Stand Out (Preferred Qualifications):
- Previous technical support experience
- Familiarity with iOS, MacOS, or comparable technology
- Strong focus on building customer relationships
- Eagerness to learn new technologies
- A quiet, distraction-free home workspace

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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