Employer Industry: Technology Solutions in Agreement Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Supportive and collaborative work environment
- Engage with cutting-edge technologies in the agreement management space
- Contribute to enhancing customer satisfaction and experience

What to Expect (Job Responsibilities):
- Provide exceptional technical support for Rooms, Notary, Workspaces, Intelligent Agreement Management (IAM), eSignature, and other associated services
- Handle incoming support channels to troubleshoot customer inquiries, including API integrations and network-related issues
- Utilize support tools and resources to resolve customer issues effectively
- Identify product improvements and high-impact opportunities to enhance customer experience
- Promote products and services through consultative discussions with customers

What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Engineering, or a related technical discipline
- 2+ years of SaaS network troubleshooting experience in a Technical Support or similar capacity
- Experience troubleshooting in a web-based environment, including HTTP, JSON, IIS, HTML, and CSS
- Experience using log analysis network tools such as Wireshark and Fiddler
- Fluent in Portuguese, English, and Spanish (written and oral)

How to Stand Out (Preferred Qualifications):
- Ability to communicate effectively with customers and peers in verbal and written formats
- Experience troubleshooting regular expressions and complex data validation rules
- Expertise in web service APIs and monitoring tools
- Familiarity with structured query languages such as SQL
- Experience in industries served by the employer, specifically Finance, Banking, or Real Estate

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