Employer Industry: Technology and Security Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility in scheduling based on the Eastern Time Zone
- Leadership position with the ability to mentor and guide a team
- Engage in problem-solving with cutting-edge video surveillance technologies
- Collaborative work environment with a focus on customer satisfaction

What to Expect (Job Responsibilities):
- Take ownership of customer-reported issues and ensure their resolution
- Research, diagnose, and troubleshoot software and hardware problems related to video surveillance products
- Oversee technical support engineers, including scheduling and performance evaluation
- Develop knowledge base content for customers and future training purposes
- Manage the ticket handling process for efficient and effective resolution

What is Required (Qualifications):
- Bachelor’s degree in a technology-related field; Master’s degree preferred
- Minimum of 5 years of experience in physical security and video surveillance systems
- Proficient in operating and troubleshooting PCs and networking equipment
- Fluent in spoken and written English
- Familiarity with VSaaS (Video Surveillance as a Service) is a significant advantage

How to Stand Out (Preferred Qualifications):
- Experience in small team management
- General knowledge of Linux

#TechnologyJobs #TechnicalSupport #LeadershipOpportunity #RemoteWork #CustomerSuccess

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